Shipping
STANDARD DELIVERY FEES Free Shipping for orders over $199* and $9.95 for orders under $199
DELIVERY TIMEFRAME- Delivery times will vary depending on your location. Below is an estimated guide for when you can expect delivery of your parcel;
| Melbourne | 1-3 business days after dispatch |
| Sydney, Adelaide & Canberra | 2-3 business days after dispatch |
| Brisbane & Hobart | 3-4 business days after dispatch |
| Perth & Darwin | 5-6 business days after dispatch |
EXPRESS DELIVERY FEES - Flat rate shipping of $19.95. (Applies to Australia only)
DELIVERY TIMEFRAMES - Express orders received before 1pm weekdays will be dispatched on the same day. Excepting weekends, all orders usually ship within 24 hours of payment. Express shipping is via Express eParcel please refer to the Australia Post website for shipping times. Australia Post website.
INTERNATIONAL SHIPPING
| Country | Shipping |
|---|---|
| New Zealand | $25 |
| Hong Kong, Indonesia, Malaysia, Philippines, Singapore, South Korea, Thailand & Vietnam, China, Taiwan, Japan, France, Italy, Germany, United Kingdom, Ireland, Portugal, Spain, Belgium, Netherlands, Scandinavia, Finland, Norway, Sweden, Laos & Cambodia | $30 |
| Rest of the world - Please email care@templhome.com |
ESTIMATED INTERNATIONAL DELIVERY TIMES
Approximately 6-10 business day delivery to metropolitan areas of major cities, however we suggest allowing up to 28 business days after dispatch for all international deliveries. Excludes time in customs if applicable and may be subject to delay due to causes outside of Australia Post's control.
CUSTOMS, DUTIES, TAXES AND REGULATIONS
All orders are fulfilled and dispatched from our warehouse facilities in Melbourne, Australia.
Please be aware that customs, duties and sales taxes may be applicable to your order. This is not something that TEMPL can control nor prevent.
Once a parcel reaches its country of destination, the customer is responsible for any additional customs fees that may apply.
Duty charges are determined by the country of destination. Unfortunately, this is not something TEMPL has control over; therefore, TEMPL is unable to advise what duties may apply.
Where parcels are held for an extended or delayed period of time by customs or quarantine authorities, you (the addressee) will be contacted directly by these parties to advise of this.
When tracking your parcel online, you may also notice the status Possible Delay, which may indicate that your parcel has been delayed by customs.
Possible Delivery Delays
In this ever-evolving situation, some delays are being experienced.
We aim to dispatch all orders within two business day. However, some orders may experience delays due to issues that are unavoidable beyond our reasonable control.
